FAQ
Who runs Urban Ethnicc by Nisha?
Urban Ethnicc by Nisha is founded and run by Nisha Shah, along with a small team of two. From sourcing and curation to packing and customer support, everything is handled with care, transparency, and personal attention.
Where are you based?
Urban Ethnicc by Nisha is based in Mumbai, India.
Where can I find product price, size, and details?
All product pages on our website include complete information such as price, size availability, fabric details, and product descriptions so that you can make an informed purchase.
How do I place an order?
Orders can be placed directly through our website by selecting your preferred product, size, and completing the checkout process.
If you need assistance before placing an order, you can also contact us on WhatsApp or Instagram, and we will be happy to help.
How can I contact you for queries?
You can reach us through:
WhatsApp: +91 7400331861 (Messaging only)
Email: urbanethniccbynisha@gmail.com
Instagram: @urbanethniccbynisha
We try our best to respond to all messages as quickly as possible.
Why do you only respond on WhatsApp and not calls?
To ensure faster and more organized communication, we currently assist customers through WhatsApp messages and email rather than phone calls. This allows us to track queries properly and respond efficiently.
Do you offer Cash on Delivery (COD)?
Yes. Cash on Delivery (COD) is available for purchases made through our website. Alternatively, we provide other secure online payment methods
What are your shipping charges?
We offer free shipping across India.
For international orders, shipping charges depend on the parcel size and destination country.
Do you accept returns or exchanges?
Returns are not accepted after delivery.
However, exchanges may be possible in certain cases according to our Exchange Policy. Please refer to our Return & Exchange Policy page for detailed conditions.
Do you offer stitching or alteration services?
At the moment, we offer unstitched and readymade pieces only.
Stitching or alteration services are currently not available.
Will the product colour look exactly the same as the photos?
We try our best to photograph our products in natural lighting so that colours appear as accurate as possible.
However, slight variations may occur due to different screen settings and device displays.
